These terms and conditions (“Terms”) govern your use of our website (www.firewoodmaster.com) and the purchase of our coffee products. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our website or purchase our products.
1. Coffee Products
We offer a variety of high-quality coffee beans roasted using the traditional firewood method. We strive to provide accurate descriptions and images of our products, but these are for illustrative purposes only.
2. Ordering and Payment
- Ordering: To place an order, you must be at least 18 years old and provide accurate and complete information.
- Payment: We accept various secure payment methods, including [list accepted methods, e.g., credit cards, debit cards, PayPal].
- Order Confirmation: You will receive an email confirmation with your order details once your order is placed.
3. Shipping and Delivery
- Shipping Costs: Shipping costs are calculated based on your order weight, destination, and chosen shipping method. These will be displayed at checkout.
- Shipping Times: We aim to ship orders within [number] business days of receiving your order. However, shipping times may vary depending on your location and chosen method.
- Delivery: We are not responsible for delays or damages caused by shipping carriers. You will receive tracking information once your order ships.
4. Returns and Refunds
- Return Policy: We offer a [number]-day return policy for unopened and undamaged coffee products in their original packaging.
- Refund Process: To initiate a return, please contact us at [email address removed] within the return window. We will provide instructions on how to return your product. Once we receive and inspect the returned product, we will issue a full refund to your original payment method within [number] business days, excluding any original shipping costs.
- Return Shipping Costs: Customers are responsible for return shipping costs.
5. User Accounts
You may create an account on our website to manage your orders and preferences. You are responsible for maintaining the confidentiality of your account information and password.
6. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is the property of Firewood Master or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or products.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction].
10. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We will notify you of any material changes by email (if you have an account with us) or by posting a notice on our website.
11. Contact Us
If you have any questions or concerns, please contact us at [email address removed].
Effective Date: October 29, 2024
By using our website and purchasing our products, you acknowledge that
you have read, understood, and agree to be bound by these Terms.